PLACE AN ORDER

How can I place an order on the OEOE website?

Placing an order is easy and simple:

• Simply browse the different product categories and click on the image to access the specific product page and view information about size and material.

• Select your item and add it to your shopping cart using the "ADD TO CART" button.

• To view all the items you've selected, click the "BAG" icon at the top right of the page. To remove an item from your shopping cart, click the "DELETE" button next to it.

• To continue with the checkout process after viewing your cart, click "CONTINUE SHOPPING."

• To process your purchase, click "START PAYMENT."

• Don't forget that the items in your shopping cart are not reserved and are available to any customer until you make payment.

• Our Customer Service will be happy to help you place an order via chat.

Do I need an account to place an order?

You don't need an account to purchase; you can place your order as a guest. OEOE recommends creating an account to enjoy all the benefits of having one, such as saving your contact information, shopping cards, and address.

Have you forgotten your password? What should I do?

You can reset your password by clicking the "Forgot your password?" link on the registration page and following the instructions.

How do I know that OEOE has received my order?

When you place an order, you will receive a confirmation email as an acknowledgement of receipt. Please note that this does not mean that your order has been accepted. You will also receive an order confirmation after we have checked all your details and confirmed the availability of your order. The contract between OEOE and you will become effective when the items are shipped from our warehouse.

PAYMENT AND SHIPPING

What types of payment are accepted at OEOE?

We accept Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, Apple Pay, Bancontact, Amazon Pay, Google Pay, Maestro, and Shop Pay. Please note that your card issuer may require additional payment authentication, such as Verified by Visa, Mastercard Secure Code, and Amex SafeKey.

Is my personal data kept confidential?

All information you share with us is treated privately and confidentially. For more information, see our privacy policy here.

To which European countries does OEOE deliver?

OEOE delivers to all European countries listed below:

Austria, Switzerland, France, Italy, United Kingdom, Germany, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

How long will it take to receive my order?

OEOE is a brand that encompasses what is defined as “slow-luxury,” the new concept of sustainable luxury.

Our goal is not mass production, as all bags are made entirely by hand, and certain design characteristics make them difficult to produce.

The process of making a bag involves several stages, from selecting the leather and fittings, pattern cutting, assembly, and final details, which can take between two and three weeks.

Will my package be insured? Is a signature required to receive it?

Your package is insured by OEOE during shipping and until delivery. A signature is required upon delivery, at which point the items become your responsibility.

Can I track my order?

When your order ships, we'll send you an email with all the courier details and the tracking number. You can use this number to track your order.

Can I change the delivery address once my order has been shipped?

We are sorry, we cannot change the shipping address once the order has been processed.

OUR PRODUCTS

I need more information about a product

Our goal is to provide you with as much information as possible about our products on our product pages. If you need more information, please contact us at hello@oeoehandbags.com or chat with us Monday through Friday, 9:00 a.m. to 5:00 p.m.

How can I care for my OEOE leather item?

To keep OEOE items in the best condition, proper care and attention read here