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NATIONAL AND INTERNATIONAL SHIPMENTS //
ENJOY 10% OFF YOUR FIRST PURCHASE
Shipping costs will vary depending on the selected destination.
OEOE Handbags provides the user with a free web service for information and a virtual showcase of the products it sells. Product prices are set for each item and are visible before purchasing the product from our service. Prices displayed on OEOE Handbags include VAT, unless otherwise indicated. Prices shown on the page are final prices except for typographical errors. Products that have been discounted are marked as such, indicating the previous price and the current price with the discount. All prices are expressed in Euros. OEOE Handbags reserves the right to change the price of any product without prior notice. OEOE Handbags may, in the future, provide the user with new services, content, products or additional facilities, whether or not they have a cost, that increase the benefits available to the user. In turn, OEOE Handbags reserves the right to unilaterally cancel any of the services, utilities or content incorporated in the service.
The shipping of products purchased at www.oeoehandbags.com is carried out through a shipping company selected for this purpose.
OEOE Handbags ships to all areas of Spain, except Ceuta/Melilla, the Canary Islands and Andorra. Delivery times begin to count from the date of order.
– Shipping will be made the next business day after the date of purchase as long as it is in stock and will take 2 to 6 business days. Pre-Order products will take approximately two to three weeks to produce.
At the moment , OEOE Handbags only ships to mainland Spain and the Balearic Islands except Ceuta, Melilla, the Canary Islands and Andorra.
Spain except Andorra, Canary Islands, Ceuta and Melilla:
Rest of EU countries:
United Kingdom / Switzerland:
For deliveries to countries outside the European Union, you must deduct VAT from the prices shown on the Website. The shipping costs for this type of shipment will be indicated during the purchase process. If your delivery address is outside the European Union, you may have to pay the corresponding taxes at customs. We recommend that you inform yourself before placing an order.
Delivery time: Shipping will be made the next business day after the date of purchase as long as it is in stock and will take 2 to 6 business days. Pre-Order products will need approximately two or three weeks to be produced.
ASIA, MIDDLE EAST
Saudi Arabia, Bahrain, Brunei, United Arab Emirates, Philippines, Hong Kong SAR, India, Israel, Indonesia, Japan, Jordan, Lebanon, South Korea, Kuwait, Macau SAR, Malaysia, Oman, Qatar, Singapore, Thailand, Taiwan Region.
AMERICA, OCEANIA
Australia, Canada, States, New Zealand.
AFRICA
Ivory Coast, Mauritius, Morocco, South Africa.
If we are unable to ship your order to the address you have provided, we will notify you.
Small product (small leather goods): €40.
Medium product (shoulder bags, document holders, etc.): €50.
Large product (briefcases, shopper bags and backpacks): €60.
Returns are not accepted for shipments to Andorra, the Canary Islands, Ceuta and Melilla.
You will receive your OEOE Handbags order in our extraordinary packaging. Each item is packed protected by a white cotton flannel bag printed with the brand's logo. For security reasons, the brown shipping box does not bear the OEOE Handbags logo or logo.
Payment for the product is made at the time the order is placed. The user can make the payment by secure card, a service that offers safe, simple and fast payments.
All OEOE Handbags items are the property and responsibility of OEOE Handbags until payment is received and the products are shipped to the address specified by the customer. The items are insured against accidental loss or damage during shipping. In any case, this situation must be proven by the courier company. If your shipment takes more than 1 month, please contact the Customer Service Team, so that we can manage the incident.
You must ensure that your purchase arrives correctly when you receive it. We invite you to contact our Customer Service Team for any claim. OEOE Handbags packaging must be kept in perfect condition to request the claim.
Products sold by OEOE have a legal guarantee period of 24 months from the time of delivery, which covers any manufacturing defect. The delivery date must be proven by means of the purchase invoice or the corresponding delivery note if this is later.
In accordance with applicable regulations, it will be presumed that any lack of conformity that becomes apparent within SIX (6) MONTHS after delivery of the product already existed when it was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. After SIX (6) MONTHS, the user must prove that the lack of conformity already existed upon delivery of the product.
Any lack of conformity that is a direct or indirect consequence of improper use of the product or failure to comply with the instructions accompanying the product regarding its maintenance or use will be expressly excluded from the application of any guarantee.
Also excluded from the warranty are parts or pieces that, due to their design and/or function, are subject to natural deterioration due to wear and/or degradation in their operation. Products or garments modified or repaired by the user, or any other person not authorized by the brand, are excluded from the warranty.
In any case, the guarantee will apply exclusively to products purchased and delivered in Spain.
To purchase an item through the OEOE Handbags Online Store, simply select “Add to Bag” on the product page and then click the “Buy” button when you want to complete your order. You will be taken directly to the secure checkout area, where you can choose a billing address (where we will send your invoice) and a shipping address (which can be different from the billing address, for example: a work address, a company, the direct address of the person you want to receive the gift…). In the last step of Secure Checkout, you will be able to choose between several payment options.
OEOEHandbags.com accepts different payment methods:
We do not accept cash, checks, or telephone orders.
In some cases, after clicking on the final payment button, the page may redirect you to your bank's website and ask you for an extra security code for payment with your Visa or MasterCard. This is 3D Secure, a security system developed by your bank that asks you to enter your personal code to make a secure purchase. This code for online purchases with your card is completely personal and must be provided to you by your bank. For more information, you can contact your bank directly or our Customer Service Team.
After receiving payment and confirming your order, it will be automatically sent to OEOE Handbags for processing. Confirmation of your order implies full acceptance of the Terms and Conditions of Sale through the OEOE Handbags Online Store.
You will receive an email with confirmation and summary of your purchase.
OEOE Handbags product prices are stated in Euros. OEOE Handbags product prices include taxes and duties. OEOE Handbags reserves the right to change the prices on the website www.oeoehandbags.com at any time and without prior notice. However, the prices that appear at the time the consumer made the purchase will be considered valid.
All data recorded on www.oeoehandbags.com serve as proof of the transactions carried out between OEOE Handbags and its customers. In the event of a disagreement between the parties regarding a transaction carried out on the website www.oeoehandbags.com, all data recorded by OEOE Handbags will be considered as irrefutable proof of the transaction.
Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer fast and efficient attention to our customers. To make an exchange or return, send us an email to hello@oeoehandbags How to make a return?
If for any reason you are not satisfied with your order, you have a period of 14 working days, counting from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19 and subsequent amendments). You only have to send us the product in perfect condition and in its original packaging, including warranties, labels and instructions for use. The shipping costs incurred by the return of a product are the responsibility of the customer. It is very important that you return the exchange or return product(s) to us perfectly packaged. If the products are damaged due to inappropriate packaging, we will not accept the return. Once we receive the merchandise in our warehouses and verify that all the above conditions are met, OEOE Handbags will accept the return of the product and will proceed to refund its amount according to the payment method used, and if applicable, to send the new product:
– The product in question must be sent in the original packaging in which it was received. Once these conditions have been met, you must send an email to hello@oeoehandbags.com, indicating the delivery note number, reasons for return and the product to be returned.
– A copy of the delivery note must be included in the package, which must also indicate the returned products and the reason for the return.
– If applicable, OEOE Handbags will not be obliged to collect the damaged product and the user must contact the Supplier’s After-Sales Service. In this regard, OEOE Handbags will take the actions aimed at providing users who request it with the contact details of said service and will provide them with sufficient information to file the relevant claims.
– Once the product has been returned, when it reaches OEOE Handbags, we will examine that it meets the return conditions detailed above and if everything is correct, we will proceed to credit your credit card or Paypal account with the purchase amount, based on the defective product.
In accordance with the legal regulations on the right of withdrawal, it will not be applicable to orders relating to:
- The supply of goods made to customer specifications or clearly personalized.
Pursuant to and for the purposes of Article 59 c) of Legislative Decree 206 of 6 September 2005 (“Consumer Code”), the right of withdrawal, cancellation or return is excluded in the case of Orders relating to custom-made or clearly personalised Products.
Products purchased through the OEOE Handbags Online Store that have been personalized or are part of a special pre-order do not allow Exchanges or Returns under any circumstances.
Additional non-returnable items:
OEOE Handbags is not responsible if the item(s) you wish to return to the OEOE Handbags Online Store is lost, misdirected or sent out of time. In this case, the customer is responsible for the risks of shipping their purchase.
Please note that returned items must be saleable. Customized items are not eligible for exchange or refund.
The product must be returned in its original box, in perfect condition and inside the protective cloth bag.
For more information contact: hello@oeoehandbags.com
Returns are not accepted for shipments to Andorra, the Canary Islands, Ceuta and Melilla.
See details at OEOEHANDBAGS website terms of use
